In a dental emergency?
This page covers planned bookings.
If you're in pain, have facial swelling, or have just had a dental injury, please don't use the online booking system — WhatsApp or call us on +60 16-602 0822. See our Dental Pain & Emergencies → page for what to do meantime.
This page covers planned bookings.
If you're in pain, have facial swelling, or have just had a dental injury, please don't use the online booking system — WhatsApp or call us on +60 16-602 0822. See our Dental Pain & Emergencies → page for what to do meantime.
Booking And Appointment Policy
Booking your appointment
You can book with us through our online booking system, by WhatsApp at 016-6020822, or by phone at the same number.
Online bookings. Our online booking system is available 24 hours a day, every day of the year — including evenings, weekends, and public holidays. The slots you see are real, available slots, not booking requests pending review. Clicking submit confirms your booking immediately, and the confirmation email is your booking record. We won't send a separate WhatsApp just to acknowledge we've received your online booking — the confirmation email is enough.
WhatsApp or phone bookings. These are confirmed by our team during working hours. We'll send you a WhatsApp confirming the booking details; this message is your booking record.
Whichever way you book, within working hours after your booking, we'll also WhatsApp you with:
For more on the Medical History Form — including our glossary at toothiedental.com/medical-terms for unfamiliar terms, and why we encourage filling at home — please see our What to Expect page.
We'll WhatsApp you again closer to the appointment if there's anything else specific to prepare.
The day before — please confirm
At least 24 hours before your appointment, we'll WhatsApp you to ask whether you're still coming. Please reply when you receive this, even if your plans haven't changed.
If we don't hear from you by 24 hours before your appointment, we may release the slot to another patient who needs it. We hold your time exclusively for you, and appointments are prioritised over walk-ins — so the confirmation step matters.
If your appointment requires any specific preparation — fasting before sedation, adjusting a regular medication — we'll include this in the same message.
If your plans have changed, please tell us at least 24 hours ahead, and we'll find another time that works. See our cancellation policy below for details.
You can book with us through our online booking system, by WhatsApp at 016-6020822, or by phone at the same number.
Online bookings. Our online booking system is available 24 hours a day, every day of the year — including evenings, weekends, and public holidays. The slots you see are real, available slots, not booking requests pending review. Clicking submit confirms your booking immediately, and the confirmation email is your booking record. We won't send a separate WhatsApp just to acknowledge we've received your online booking — the confirmation email is enough.
WhatsApp or phone bookings. These are confirmed by our team during working hours. We'll send you a WhatsApp confirming the booking details; this message is your booking record.
Whichever way you book, within working hours after your booking, we'll also WhatsApp you with:
- A Medical History Form link, if you don't have a valid form on file with us. Forms remain valid for 24 months from the date you fill them, and each person attending needs to submit their own.
- Parking and navigation information for our location at Soho Trio Permai, Taman Equine, Seri Kembangan.
For more on the Medical History Form — including our glossary at toothiedental.com/medical-terms for unfamiliar terms, and why we encourage filling at home — please see our What to Expect page.
We'll WhatsApp you again closer to the appointment if there's anything else specific to prepare.
The day before — please confirm
At least 24 hours before your appointment, we'll WhatsApp you to ask whether you're still coming. Please reply when you receive this, even if your plans haven't changed.
If we don't hear from you by 24 hours before your appointment, we may release the slot to another patient who needs it. We hold your time exclusively for you, and appointments are prioritised over walk-ins — so the confirmation step matters.
If your appointment requires any specific preparation — fasting before sedation, adjusting a regular medication — we'll include this in the same message.
If your plans have changed, please tell us at least 24 hours ahead, and we'll find another time that works. See our cancellation policy below for details.
Cancellation and late arrival policy
We hold your appointment time exclusively for you, which means we can't offer that slot to other patients. Late cancellations and missed appointments cost the clinic real time and revenue, and delay treatment for other patients who needed that slot.
To keep things fair for everyone, here's how we handle changes.
If you need to cancel or reschedule
The fastest way is the "View / change booking" link in your booking confirmation email — you can manage your own appointment from there at any time. Alternatively, you can phone or WhatsApp us at 016-6020822. For Monday appointments, please notify us by the previous Saturday 6:00 PM.
We ask for at least 24 hours' notice. For genuine reasons — sudden illness, family emergency, work crisis — we rebook with no penalty. We've all had unexpected things happen, and we don't want our policy to make a hard day harder.
For repeated late cancellations or no-shows, we may ask for a deposit on your next appointment before we hold the slot. The deposit is refunded if you attend; it is forfeited if you miss the appointment without proper notice.
If you're running late
If you arrive within 10 minutes of your appointment time, we'll try to see you, though we may need to shorten your treatment slightly so we can stay on time for the next patient.
If you arrive more than 10 minutes late, your treatment may have to be rescheduled. We don't do this to penalise you — it's because patient care suffers when appointments compress, and we'd rather give you the full time you deserve at a different slot than rush you through.
If you know in advance that you'll be late, please call or WhatsApp ahead. Often we can adjust on our end if we know early enough.
There's one exception to the 10-minute grace. If you've booked the last appointment before lunch or the last appointment of the day, there's no buffer time built in. We don't extend staff lunch breaks or closing hours to accommodate late arrivals on these slots — so if you're late for one of these, even within the 10-minute window, your appointment will usually need to be rescheduled. If you've booked one of these slots, please plan a little extra travel time.
Deposits for new patient appointments
For new patient appointments, we may ask for a RM50 deposit at the time of booking to confirm the slot. A first visit is 45 to 60 minutes of clinical and administrative time set aside specifically for you, and losing that slot to a no-show costs the clinic significantly.
The RM50 is fully credited towards your visit fee if you attend, and fully refunded if you cancel with more than 24 hours' notice.
To keep things fair for everyone, here's how we handle changes.
If you need to cancel or reschedule
The fastest way is the "View / change booking" link in your booking confirmation email — you can manage your own appointment from there at any time. Alternatively, you can phone or WhatsApp us at 016-6020822. For Monday appointments, please notify us by the previous Saturday 6:00 PM.
We ask for at least 24 hours' notice. For genuine reasons — sudden illness, family emergency, work crisis — we rebook with no penalty. We've all had unexpected things happen, and we don't want our policy to make a hard day harder.
For repeated late cancellations or no-shows, we may ask for a deposit on your next appointment before we hold the slot. The deposit is refunded if you attend; it is forfeited if you miss the appointment without proper notice.
If you're running late
If you arrive within 10 minutes of your appointment time, we'll try to see you, though we may need to shorten your treatment slightly so we can stay on time for the next patient.
If you arrive more than 10 minutes late, your treatment may have to be rescheduled. We don't do this to penalise you — it's because patient care suffers when appointments compress, and we'd rather give you the full time you deserve at a different slot than rush you through.
If you know in advance that you'll be late, please call or WhatsApp ahead. Often we can adjust on our end if we know early enough.
There's one exception to the 10-minute grace. If you've booked the last appointment before lunch or the last appointment of the day, there's no buffer time built in. We don't extend staff lunch breaks or closing hours to accommodate late arrivals on these slots — so if you're late for one of these, even within the 10-minute window, your appointment will usually need to be rescheduled. If you've booked one of these slots, please plan a little extra travel time.
Deposits for new patient appointments
For new patient appointments, we may ask for a RM50 deposit at the time of booking to confirm the slot. A first visit is 45 to 60 minutes of clinical and administrative time set aside specifically for you, and losing that slot to a no-show costs the clinic significantly.
The RM50 is fully credited towards your visit fee if you attend, and fully refunded if you cancel with more than 24 hours' notice.
TOOTHIE DENTAL
Klinik Pergigian Toothie Dental
SO-1-03, Soho Trio Permai, Tingkat 1, Jalan Equine,
Taman Equine, Bandar Putra Permai,
43300 Seri Kembangan, Selangor Darul Ehsan
□ 016-602 0822 | □ WhatsApp | □ Email
⏰ Mon–Fri: 9:00 AM – 1:00 PM | 2:00 PM – 6:00 PM
(Closed for lunch 1:00 PM – 2:00 PM)
Closed Saturday, Sunday, and certain public holidays
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